Refund policy

Returns and Refund Policy

 

1. Return Eligibility

 

• Items must be returned within 30 days of the purchase date.

• Products must be in their original condition, unused, and with all original packaging and tags attached.

• Custom or special order items are not eligible for return or refund, unless defective.

 

2. Initiating a Return

 

• To initiate a return, please navigate to the contact us page with your order number and reason for return.

• Our team will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your returned item.

 

3. Shipping Costs

 

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

 

4. Refunds

 

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

5. Exchanges

 

6. Non-Returnable Items

• Sale items are also final sale and cannot be returned or refunded.

 

7. Damaged or Defective Items

 

• If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund.

 

8. Late or Missing Refunds

 

• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

 

9. Contact Information

 

• For any questions regarding returns or refunds, please navigate to the contact us page.